At Alphatox, nothing is more important than the health and well-being of our customers, employees, and the communities we serve.
As the US and many other countries continue to battle the coronavirus pandemic (COVID-19), the mailing services, other businesses, and markets all over the world are experiencing unusual volatility, so we wanted to let you know what we're doing and how we can assist you. We know how unsettling this time can be, and we are committed to supporting you every step of the way.
Our main priority is serving the needs of our customers and employees, while continuing uninterrupted operations during this time. Here are a few of the many ways we're here to support you and some steps we have taken so far.
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Orders Made In The Past 7 Days - We have been working around the clock to reach a resolution so that all orders can return to their quick shipping times and so that you do no experience any delays with your orders going out at the same fast shipping & delivery speeds we have historically become known for.
Today we reached a safe resolution to make sure that the product you receive meets all health and safety standards whilst making sure that our employees are safe so that they can continue to provide you with the exemplary service you have come to expect from us.
Your safety, and health of course come first for us and we know that as a health and wellness company we are serving you with goods that are necessary to keep your bodies immune systems strong & healthy during a time of major uncertainty in regards to public health.
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Timely Support Services: We'll continue to keep you updated about the effects of COVID-19 with our latest commentaries available on our blog at https://alphatox.com/blogs/news . We have managed to make sure that all employees that deal with support are now set up to work social media and SMS concierge/ email support from remote locations so that they do not need to leave their homes and remain safe as well as doing our part to stop the spread of this horrible virus to communities worldwide.
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Your Satisfaction. Our Priority. Get fast answers to your questions fast. We are temporarily opening our VIP SMS/Text Support Line to ALL Customers Worldwide. If you need support immediately regarding any order. Please simply contact us at the following number:
+1 (805) 722 0799 - Alphatox VIP Customer Care TXT/SMS Support
If you do not have SMS/TXT capabilities we also offer facebook message support & email support. You may contact us at support@alphatox.com and expect an answer as soon as an agent can get to your ticket. We have re-organized all tickets so that your wait times significantly decrease during these trying times.
As always, we remain available to assist you. Given the extraordinary circumstances, we are receiving an unusually high number of support inquiries and are working to answer your questions as quickly as possible. We appreciate your patience & understand, and do not take this situation lightly at all.
We at Alphatox take the trust you've placed in us very seriously. Please stay safe—and know that, as we tackle this challenge together, we're as dedicated as ever to serving you and your fitness/wellness needs in a timely manner.
All orders will continue to be shipped out starting today as fast as they usually are supposed to go out, and we will be most definitely making sure to provide financial assistance to those in need by offering better rewards deals, and discounts to our clients as we understand the economic impact that COVID -19 may have caused in regards to employment and income.
- Together we will overcome this tough time and come out stronger than ever! We hope that our entire Alphatox Family continues to work hard towards their fitness goals and stays safe. When you need a shoulder to lean on, rest assured we are here and willing to make sure you are alright. Thank you to all of you that make our community such a strong one and have supported us for the past 6 years and many years to come.
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